Switchd Help Centre

Getting Started

• How do I tell you what's important to me so that I get the right switches?

• Fixed or variable tariffs?

• Can we sign up with a joint account?

• What meters can we switch?

• Can I sign up more than one property with Switchd?

• Who will cancel the contract with my current supplier?

See all 12 articles

Complaints

• How can I make a formal complaint with Switchd?

• Am I entitled to compensation from my supplier?

• How do supplies get transferred by mistake?

• Leaving Switchd?

Billing

• Switched but now owed credit by your supplier?

• How do I avoid being overcharged by my supplier and building up credit?

• Should I claim a refund of credit balance from my supplier?

• Should I cancel my old supplier's Direct Debit?

• What do I do if I have an outstanding balance?

• Why has my Direct Debit increased?

See all 7 articles

Meter Readings

• What is the Smart Plan and how do I manage it?

• What do I do if I can’t take a meter reading?

• Why are meter readings important, and how often should they be submitted?

• What are meter readings and where do I find them?

• What if my meter is broken?

• What if there’s a problem with my meter reading?

See all 7 articles

The Switch Process & Troubleshooting

• Can I switch while the erroneous transfer process is happening? Are there alternatives?

• How does the erroneous transfer (ET) process work?

• Still can't find your MPAN/MPRN?

• Have I been billed twice? Final bills and "buffer payments"

• If my switch gets blocked, will my energy be turned off?

• Who should I contact if the switch goes wrong?

See all 9 articles

My Switchd & Supplier Accounts

• Making sure we get the right switches for you

• Why suppliers charge exit fees and what you can do with your Switchd exit fee setting

• Trouble logging into your supplier online account?

General Questions

• What happens if my supplier is being sold?

• Why do you switch automatically? Can I review the deal first?

• Seasonal direct debit policies - don't want to owe your energy supplier at Christmas?

• What do I do if I'm moving home?

• MPAN and MPRN: What you need to know and how to find it