Switchd Help Centre

Billing

• What is a final bill or statement?

• What financial support is available for my energy bills?

• Why has my energy supplier increased my payments?

• How do I pay for my energy?

• How does my supplier calculate my initial Direct Debit?

• Switched but now owed credit by your previous supplier?

See all 10 articles

Meter Readings

• How do I submit my meter readings?

• How do I read my meter?

• What are the benefits of getting a smart meter?

• I am having problems with my meter- what should I do?

• Why is it important for me to submit my meter readings?

• What will happen with my smart meter after I switch?

My Energy Supplier Account

• How to set up your supplier online account for the first time

• How to log in to your supplier online account

• How to keep on top of your energy account

• How do I raise a complaint to my supplier?

• What is my supplier online account for?

• Am I entitled to compensation from my supplier?

My Switchd Account

• What is my Switchd account for?

• Can we sign up with a joint account?

• Why do you switch automatically? Can I review the deal first?

• Can I sign up more than one property with Switchd?

• I'm really happy with my supplier and don't want to switch, is Switchd still for me?

• What is my Switchd email address for?

See all 8 articles

The Switch Process & Troubleshooting

• How does the erroneous transfer (ET) process work?

• Making sure we get the right switches for you

• What meters can we switch?

• Who will cancel the contract with my current supplier?

• What happens if I switch halfway through a month?

• How do supplies get transferred by mistake?

See all 11 articles

General Questions

• Why energy suppliers are now doing credit checks

• Everything you need to know about SEG tariffs

• What is the energy price cap?

• Where can I find my MPAN and MPRN?

• What's the difference between a fixed and variable energy tariff?

• What do I do if I'm moving home?

See all 12 articles

Complaints

• How can I make a formal complaint with Switchd?

Getting Started

• Getting to know your Switchd Dashboard

• Understanding your Switchd settings