Getting Started
Complaints
Billing
Meter Readings
The Switch Process & Troubleshooting
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Can I switch while the erroneous transfer process is happening? Are there alternatives?
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How does the erroneous transfer (ET) process work?
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Still can't find your MPAN/MPRN?
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If my switch gets blocked, will my energy be turned off?
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Who should I contact if the switch goes wrong?
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What if I don't like the supplier that I'm switching to?
My Switchd & Supplier Accounts
General Questions
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What happens if my supplier is being sold?
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Why do you switch automatically? Can I review the deal first?
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Seasonal direct debit policies - don't want to owe your energy supplier at Christmas?
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What do I do if I'm moving home?
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Why do I have a Switchd email address?
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MPAN and MPRN: What you need to know and how to find it