We understand that some of you may be satisfied with your current energy supplier and may not want to switch, even if a new supplier offers savings. If this is the case, we can put your account on hold for as long as you need, ensuring that no switches will be processed during this time.

If you would like to place your account on hold, please email us at team@switchd.co.uk and let us know how long you would like to pause your account. We will contact you closer to the end of the hold period to discuss whether you’re ready to switch. If you're not ready at that time, there's no problem; we can simply extend the hold.

I've changed my mind and I'm ready to switch 

If you have changed your mind and are ready to switch, please send us an email at team@switchd.co.uk. We will take care of everything for you. Just keep an eye out for our email with the details of your next switch!