Categories

• Getting Started

  Creating your account, updating your settings and what to expect from your Switchd service

  Read more

• Complaints

  What to do if you have a complaint with a supplier or with Switchd

  Read more

• Billing

  Direct debits, outstanding balances and talking to suppliers

  Read more

• Meter Readings

  How to take & submit meter readings and other meter related topics

  Read more

• The Switch Process & Troubleshooting

  How to handle objection/rejection issues with a switch and what to do if a switch doesn't proceed as planned

  Read more

• My Switchd & Supplier Accounts

  Accessing and using the dashboard, account questions and accessing supplier accounts

  Read more

• General Questions

  Read answers to our most frequently asked questions, demystify industry terminology and browse more general help topics

  Read more