Switchd help
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Getting Started
Creating your account, updating your settings and what to expect from your Switchd service
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Complaints
What to do if you have a complaint with a supplier or with Switch
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Billing
Direct debits, outstanding balances and talking to suppliers
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Meter Readings
How to take & submit meter readings and other meter related topics
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The Switch Process & Troubleshooting
How to handle objection/rejection issues with a switch and what to do if a switch doesn't proceed as planned
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My Switchd & Supplier Accounts
Accessing and using the dashboard, account questions and accessing supplier accounts
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General Questions
Frequently asked questions, terminology and more general help topics
Can’t find an answer to your question?
Email us at team@switchd.co.uk
Standard or premium customer? Find our phone number in the contact section of your dashboard.
Suggested pages
- > How do I tell you what's important to me so that I get the right switches?
- > What do I do if I can’t take a meter reading?
- > Why are meter readings important, and how often should they be submitted?
- > What are meter readings and where do I find them?
- > Can I switch while the erroneous transfer process is happening? Are there alternatives?
- > How does the erroneous transfer (ET) process work?
- > How long before my switch is complete?