Meter Readings
How to take & submit meter readings and other meter related topics
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What is the Smart Plan and how do I manage it?
Smart meters are great! But not all suppliers can connect to them and if you're switching frequen...
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What do I do if I can’t take a meter reading?
If you can’t take a meter reading, and your supplier needs to generate a bill, estimated readings...
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Why are meter readings important, and how often should they be submitted?
Meter readings are the only way for suppliers to make sure you’re accurately billed. When you sen...
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What are meter readings and where do I find them?
In this article, you will find answers to the below question: What are meter readings? How to co...
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What if my meter is broken?
You might see something that tells you that your meter is faulty: Your bills and usage have incr...
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What if there’s a problem with my meter reading?
If there’s a problem with your meter reading, our systems will alert you with a pop-up box. This ...
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What if I have a smart meter?
This article includes: How do I know if my meter is SMETS1 or SMETS2? How to read a smart meter...
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