General Questions
Read answers to our most frequently asked questions, demystify industry terminology and browse more general help topics
-
Why energy suppliers are now doing credit checks
In the past, signing up with an energy supplier didn’t require a credit check, but now, many supp...
Read more
-
Everything you need to know about SEG tariffs
It's very exciting to have had your solar panels installed, but how can you make money from any e...
Read more
-
Electric Vehicles
If you’ve just purchased an Electric Vehicle (EV) and are interested in switching to an EV tari...
Read more
-
What is the energy price cap?
The energy price cap is the maximum price that energy providers in England, Scotland and Wales ca...
Read more
-
Where can I find my MPAN and MPRN?
The MPAN and MPRN are the numbers that suppliers need to make sure that the energy meters they ta...
Read more
-
What's the difference between a fixed and variable energy tariff?
All energy tariffs will either be fixed or variable. A fixed energy tariff means that the tariff ...
Read more
-
What do I do if I'm moving home?
When moving home, it is important to let the energy suppliers in the old and new property what's...
Read more
-
My energy bill keeps increasing- Why haven't you switched me yet?
Since the energy crisis started, we're slowly starting to see energy prices are slowly going down...
Read more
-
What happens when my fixed deal ends?
If you are on a fixed deal, your contract with the supplier will come to an end after a specific ...
Read more
-
Why suppliers charge exit fees and what you can do with your Switchd exit fee setting
Almost all fixed deals out there have an exit fee for leaving early. Think of it like a mobile ph...
Read more
-
What happens if my supplier is being sold?
One concern you might have about being moved to a smaller supplier is that they might get acquire...
Read more
-
Still can't find your MPAN/MPRN?
If you've moved home, it's possible you con't yet have a bill and won't know your supply numbers....
Read more
-
What happens if your energy supplier goes bust?
The most important thing to know is that if an energy supplier goes out of business, their custom...
Read more
