Frequently asked questions, terminology and more general help topics
What happens if my supplier is being sold?
One concern you might have about being moved to a smaller supplier is that they might get acquire... (Read more)
Why do you switch automatically? Can I review the deal first?
Automated energy switching can be a confusing term. All it means is that you don't have to keep o... (Read more)
Seasonal direct debit policies - don't want to owe your energy supplier at Christmas?
Some suppliers have what can be described as non-standard direct debit policies. Suppliers do t... (Read more)
What do I do if I'm moving home?
There are some easy steps that you can take to ensure this is an easy process. Don't forget to us... (Read more)
Why do I have a Switchd email address?
What is a forwarding email address? Essentially everything sent to this email address will automa... (Read more)
MPAN and MPRN: What you need to know and how to find it
MPAN is the short-hand way of referring to the Meter Point Administration Number which is the reg... (Read more)