General Questions
Read answers to our most frequently asked questions, demystify industry terminology and browse more general help topics
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What happens if my supplier is being sold?
One concern you might have about being moved to a smaller supplier is that they might get acquire...
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Why do you switch automatically? Can I review the deal first?
Automated energy switching can be a confusing term. All it means is that you don't have to keep o...
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Seasonal direct debit policies - don't want to owe your energy supplier at Christmas?
Some suppliers have what can be described as non-standard direct debit policies. Suppliers do t...
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What do I do if I'm moving home?
There are some easy steps that you can take to ensure this is an easy process. Don't forget to us...
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What happens if your energy supplier goes bust?
The most important thing to know is that if an energy supplier goes out of business, their custom...
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MPAN and MPRN: What you need to know and how to find it
MPAN is the short-hand way of referring to the Meter Point Administration Number which is the reg...
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