The Switch Process & Troubleshooting
How to handle objection/rejection issues with a switch and what to do if a switch doesn't proceed as planned
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Can I switch while the erroneous transfer process is happening? Are there alternatives?
This depends on what kind of problem has occurred, and why it’s occurred: If someone else’s supp... (Read more)
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How does the erroneous transfer (ET) process work?
The key thing to know about erroneous transfers is that, once the erroneous transfer process has ... (Read more)
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Still can't find your MPAN/MPRN?
If you've moved home, it's possible you con't yet have a bill and won't know your supply numbers.... (Read more)
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If my switch gets blocked, will my energy be turned off?
The simple answer is no It’s extremely rare for a supplier to disconnect a customer’s energy supp... (Read more)
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Who should I contact if the switch goes wrong?
If something happens with your switch, just drop us a line and we'll look into it for you. Just s... (Read more)
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What if I don't like the supplier that I'm switching to?
When you receive the new supplier and tariff details, you always have a 14 day cooling off period... (Read more)
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How can I cancel my switch?
Can I cancel a switch? With every switch there is a 14-day cooling off period, within which you a... (Read more)
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How do I resolve a switch objection and what is it?
An objection is when your supplier won't let you leave. This means the switch won't go ahead unti... (Read more)