The Switch Process & Troubleshooting
How to handle objection/rejection issues with a switch and what to do if a switch doesn't proceed as planned
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Can I switch while the erroneous transfer process is happening? Are there alternatives?
This depends on what kind of problem has occurred, and why it’s occurred: If someone else’s supp...
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How does the erroneous transfer (ET) process work?
The key thing to know about erroneous transfers is that, once the erroneous transfer process has ...
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Still can't find your MPAN/MPRN?
If you've moved home, it's possible you con't yet have a bill and won't know your supply numbers....
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Have I been billed twice? Final bills and "buffer payments"
Old Supplier When you leave a contract with any supplier, they will calculate what is owed and sh...
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If my switch gets blocked, will my energy be turned off?
The simple answer is no It’s extremely rare for a supplier to disconnect a customer’s energy supp...
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Who should I contact if the switch goes wrong?
We are always here to help or point our customers in the right direction! Simply send an email to...
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What if I don't like the supplier that I'm switching to?
When you receive the new supplier and tariff details, you always have a 14 day cooling off period...
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How can I cancel my switch?
This article includes: Can I cancel a switch? What do I need to do to cancel a switch? Do I n...
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How do I resolve a switch objection and what is it?
This article includes information about: What is an objection? How will I know that my switch ha...
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