The Switch Process & Troubleshooting
How to handle objection/rejection issues with a switch and what to do if a switch doesn't proceed as planned
Can I switch while the erroneous transfer process is happening? Are there alternatives?
This depends on what kind of problem has occurred, and why it’s occurred: If someone else’s supp... (Read more)
How does the erroneous transfer (ET) process work?
The key thing to know about erroneous transfers is that, once the erroneous transfer process has ... (Read more)
Still can't find your MPAN/MPRN?
If you've moved home, it's possible you con't yet have a bill and won't know your supply numbers.... (Read more)
If my switch gets blocked, will my energy be turned off?
The simple answer is no It’s extremely rare for a supplier to disconnect a customer’s energy supp... (Read more)
Who should I contact if the switch goes wrong?
If something happens with your switch, just drop us a line and we'll look into it for you. Just s... (Read more)
What if I don't like the supplier that I'm switching to?
When you receive the new supplier and tariff details, you always have a 14 day cooling off period... (Read more)
How can I cancel my switch?
Can I cancel a switch? With every switch there is a 14-day cooling off period, within which you a... (Read more)
How do I resolve a switch objection and what is it?
An objection is when your supplier won't let you leave. This means the switch won't go ahead unti... (Read more)