The Switch Process & Troubleshooting
How to handle objection/rejection issues with a switch and what to do if a switch doesn't proceed as planned
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How does the erroneous transfer (ET) process work?
The key thing to know about erroneous transfers is that, once the erroneous transfer process has ...
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Still can't find your MPAN/MPRN?
If you've moved home, it's possible you con't yet have a bill and won't know your supply numbers....
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Who will cancel the contract with my current supplier?
The last thing you want when switching to a new supplier is to continue to make payments to the o...
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What happens if I switch halfway through a month?
You will never be charged for the same energy twice. If you switch halfway through a billing mont...
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How do supplies get transferred by mistake?
Sometimes, when we instruct a switch, this can lead to the wrong supplies being transferred. The...
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If my switch gets blocked, will my energy be turned off?
The simple answer is no It’s extremely rare for a supplier to disconnect a customer’s energy supp...
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Who should I contact if the switch goes wrong?
We understand that there can be times where your switch may not be completed successfully right a...
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What if I don't like the supplier that I'm switching to?
When you receive the new supplier and tariff details, you always have a 14 day cooling off period...
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How can I cancel my switch?
This article includes: Can I cancel a switch? What do I need to do to cancel a switch? Do I n...
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How do I resolve a switch objection and what is it?
This article includes information about: What is an objection? How will I know that my switch ha...
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