This article includes information about:

• What is an objection?
• How will I know that my switch has been objected to?
• What happens after I have spoken to my existing supplier?

What is an objection?

An objection happens when your existing energy supplier stops the switch. It means that there is something they need to discuss directly with the account holder before the switch can continue. 

The most common reason for the objection is an outstanding balance on the account, or if you have recently moved into the property and have not yet registered with the existing supplier. 

Please kindly note that the switch will not go ahead until the objection has been resolved. 

How will I know that my switch has been objected to?

We will send an email to notify you about the objection and ask you to contact the existing energy supplier to discuss this. 

What happens after I have spoken to my existing supplier?

If your energy supplier has agreed to remove the objection, please let us know! You can mark the objection as resolved by going to the Switchd dashboard or sending an email to team@switchd.co.uk. 

If it takes longer than 28 days to resolve the objection, the new supplier might no longer be able to re-start the switch. There is nothing to worry about as we will simply start a new switch to the best deal!