Billing
Direct debits, outstanding balances and talking to suppliers
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What is a final bill or statement?
You will see a breakdown of information about your final bill from your previous supplier. We hav...
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What financial support is available for my energy bills?
We can all find ourselves in need of a helping hand when it comes to paying our energy bills. The...
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Why has my energy supplier increased my payments?
You're mostly likely paying for your energy by direct debit for a set amount. Your energy suppli...
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How do I pay for my energy?
So we have found you an awesome deal with an energy supplier and switched you to it, hassle free!...
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How does my supplier calculate my initial Direct Debit?
This article explains how your energy supplier calculates your initial direct debit amount. Suppl...
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Switched but now owed credit by your previous supplier?
'I'm owed credit, will I get this back? Answer is yes!' This is one of the questions we're asked ...
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Have I been billed twice? Final bills and "buffer payments"
Old Supplier When you leave a contract with any supplier, they will use your final meter reading ...
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What you need to know about seasonal direct debit payments
Some suppliers have what can be described as non-standard direct debit policies. Suppliers do t...
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Should I cancel my old supplier's Direct Debit?
Although you should never have to pay twice for the energy you use (any over-payments are always ...
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What do I do if I have an outstanding balance with my previous supplier?
To keep your billing accurate, we recommend supplying regular meter readings so that you're not b...
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