Direct debits, outstanding balances and talking to suppliers
How do I avoid being overcharged by my supplier and building up credit?
The best way to avoid surplus credit and trying to make decisions about whether you should claim ... (Read more)
Should I claim a refund of credit from my supplier?
We have a few help centre articles up with why you build up credit and debit, and how you can cla... (Read more)
Should I cancel my old supplier's Direct Debit?
Although you should never have to pay twice for the energy you use (any over-payments are always ... (Read more)
What do I do if I have an outstanding balance?
To keep your billing accurate, we recommend supplying regular meter readings so that you're not b... (Read more)
Direct debit has increased?
Direct Debits are often used by customers to pay for their energy. However, they can sometimes re... (Read more)
Supplier owes you money?
Unless you have a smart meter, or you provide your supplier with monthly meter readings, there is... (Read more)