Billing
Direct debits, outstanding balances and talking to suppliers
-
What is a final bill or statement?
You will see a breakdown of information about your fill bill from your supplier. We have articles...
Read more
-
What financial support is available for my energy bills?
We can all find ourselves in need of a helping hand when it comes to paying our energy bills. The...
Read more
-
Why has my energy supplier increased my payments?
You're mostly likely paying for your energy by direct debit for a set amount. Your energy suppli...
Read more
-
How do I pay for my energy?
So we have found you an awesome deal with an energy supplier and switched you to it, hassle free!...
Read more
-
How does my supplier calculate my initial Direct Debit?
This article explains how energy supplier calculate your initial direct debit amount. Suppliers b...
Read more
-
Switched but now owed credit by your supplier?
'I'm owed credit, will I get this back? Answer is yes!' This is one of the questions we're asked ...
Read more
-
Have I been billed twice? Final bills and "buffer payments"
Old Supplier When you leave a contract with any supplier, they will use your final meter reading ...
Read more
-
What you need to know about seasonal direct debit payments
Some suppliers have what can be described as non-standard direct debit policies. Suppliers do t...
Read more
-
Should I cancel my old supplier's Direct Debit?
Although you should never have to pay twice for the energy you use (any over-payments are always ...
Read more
-
What do I do if I have an outstanding balance?
To keep your billing accurate, we recommend supplying regular meter readings so that you're not b...
Read more
