Billing
Direct debits, outstanding balances and talking to suppliers
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How do I avoid being overcharged by my supplier and building up credit?
The best way to avoid surplus credit and trying to make decisions about whether you should claim ...
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Should I claim a refund of credit from my supplier?
We have a few help centre articles up with why you build up credit and debit, and how you can cla...
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Should I cancel my old supplier's Direct Debit?
Although you should never have to pay twice for the energy you use (any over-payments are always ...
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What do I do if I have an outstanding balance?
To keep your billing accurate, we recommend supplying regular meter readings so that you're not b...
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Direct debit has increased?
Direct Debits are often used by customers to pay for their energy. However, they can sometimes re...
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Supplier owes you money?
Unless you have a smart meter, or you provide your supplier with monthly meter readings, there is...
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