Billing
Direct debits, outstanding balances and talking to suppliers
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Switched but now owed credit by your supplier?
'I'm owed credit, will I get this back? Answer is yes!' This is one of the questions we're asked ...
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How do I avoid being overcharged by my supplier and building up credit?
The best way to avoid surplus credit and trying to make decisions about whether you should claim ...
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Should I claim a refund of credit balance from my supplier?
In this article, we explain if you should claim a refund of the credit balance from the energy su...
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Should I cancel my old supplier's Direct Debit?
Although you should never have to pay twice for the energy you use (any over-payments are always ...
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What do I do if I have an outstanding balance?
To keep your billing accurate, we recommend supplying regular meter readings so that you're not b...
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Why has my Direct Debit increased?
In this article, we explain why the monthly Direct Debit amount can change. If you are looking fo...
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Supplier owes you money?
Unless you have a smart meter, or you provide your supplier with monthly meter readings, there is...
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