Creating your account, updating your settings and what to expect from your Switchd service
How do I tell you what's important to me so that I get the right switches?
We search the whole market for the best deals for you, based on your usage and circumstances and ... (Read more)
Fixed or variable tariffs?
There are two types of tariffs you can choose from: variable or fixed. One is more flexible and t... (Read more)
Can we sign up with a joint account?
Energy suppliers at the moment don't accept accounts in more than one name. It is possible to hav... (Read more)
What meters can we switch?
At the moment the meters and energy accounts we support are: Standard (single rate/domestic/prof... (Read more)
Can I sign up more than one property with Switchd?
Yes! By signing up with the same email address you'll be able to view all your properties from yo... (Read more)
Who cancels the contract with my current supplier?
When switching to a new supplier, the last thing you want is to have a contract to pay both your ... (Read more)
I'm really happy with my supplier and don't want to switch, is Switchd still for me?
The short answer is yes, absolutely! If we've switched you to a great deal and done our job, you... (Read more)
What happens if I switch halfway through a month?
Don't worry! If you switch part way through a billing month, your old energy supplier won't char... (Read more)
That other company over there has a better deal, why haven’t I been switched?
Occasionally a tariff may come up that you wonder why we haven’t switched you to it even though i... (Read more)
What is my Switchd email address for?
What is a forwarding email address? Essentially everything sent to this email address will autom... (Read more)
Understanding your Switchd settings
With automated switching, you shouldn't feel like you're losing control. By tailoring your Swit... (Read more)
What' is the direct debit for?
You won't have been charged anything, this is just a confirmation message from our payment partne... (Read more)