There are a few things you can do to make sure your energy account is in tip top shape. They only take a couple of minutes and doing it every other month is enough!
After doing your checks, if you find that your supplier is charging you incorrectly, the best way to get it fixed is almost always the same; send meter readings and contact your supplier! You can send an email or meter readings directly to your supplier through your Switchd dashboard.
Send regular meter readings
Every month is ideal.
Meter readings are the only way for your supplier to be able to calculate accurately how much energy you have used and therefore how much they should charge you.
You can send meter readings directly to your supplier through your Switchd dashboard. Simply select the 'Meter readings' button om the sidebar on the left, enter the figures, and our system will automatically send a notification to your energy supplier!
Keep an eye on your account balance
If you have a direct debit set up and you pay every month, you may be confused to see that your account balance is not at zero.
Your balance shows the difference between how much the amount of energy you have used costs and the amount you have paid. Your direct debit is the same amount every month, but actually, during the summer months you use less energy and in the winter you use more. So you would expect to see your account in credit in summer and debit in winter. Towards month 12, your account balance should be close to zero.
The example above is a healthy balance. Although it is a negative balance, it is not too far from zero and their most recent payment has reduced the debt.
What is not normal is for the account to be significantly in debt, especially during the warmer months. This most likely means that your direct debit is not the right amount and it needs to be adjusted.
Send in up to date meter readings and ask your supplier to update your direct debit amount.
Are you being billed on estimate readings?
Check the billing breakdown on your bill. Were the meter readings used your "actual" meter reading or ones "estimated" by the energy supplier? If they have been estimated, your supplier may be overcharging you!
So what should you do? You guessed it- send meter readings and contact your supplier.
Above is is an example of a customer being billed on estimates as the supplier was not given meter reading.