At Switchd we will do all that we can to ensure you have a smooth and effortless switching journey. If something goes wrong, the energy industry regulator (Ofgem) guarantees standards to make sure things are put right quickly and you are compensated. 

Know your rights

According to the new Ofgem ruling and guaranteed standards, you could be eligible for compensation if: 

• A final bill is not issued within 6 weeks 
• Your credit balance is not refunded within 10 days of a final bill being issued 
• You have been wrongly switched 
• A switch is taking longer than 20 days without reason

How to claim compensation? 

Suppliers should spot the issue and issue payment automatically within 10 working days from a breach. They could owe a further £30 if this timeline is not met. Ofgem monitors supplier data to make sure they do this.

If you think an issue is not fixed or you have not been compensated, the best thing to do is to contact the supplier and tell them. You can send your supplier an email by going directly through the Switchd dashboard and selecting the "Contact Supplier" function from the sidebar on the left.

Alternatively, you can call your supplier. If you need help finding their contact number, click here.