Your supplier will set up an online energy account for you automatically.  Its a really useful tool that gives customers access to all their account information such as bills, payments and deal details!

This article will cover:

• What is my supplier energy account for?
• What can Switchd members expect?
• How do I log in to my account?
• Who has access to my energy supplier account?

What is my supplier energy account for?

When you switch to a new energy supplier, you'll gain access to an online energy account where you can easily manage your bills, payments, and statements. Your account also offers detailed insights into your energy supply and provides quick links to the support center.

Designed for convenience and ease of use, your energy account allows you to stay on top of your energy usage. If you have any questions, it's best to reach out directly to your supplier, as they have full access to your account details.

What can Switchd members expect?

Essentially, your experience will be the same as if you had signed up directly. Your supplier will create and manage your account.

The only difference is that you'll need to use your Switchd email address to log in. If you forget your Switchd email address, you can easily find it in all our email correspondences or on your Switchd dashboard.

How do I login to my energy account?

When you switch over to a new supplier, they will send you an email to create your account. This email will have an activation link and once you click on it you will be asked to create a new password. After you have successfully set up your account, you will be able to log into it in the future normally by following these simple steps:

• Go to the supplier’s website 
• Use your Switchd email address as the login username 
• Log in with the password you chose when setting up the account

We have a useful article on how to login to your supplier account with helpful tips and tricks: How to log into my supplier online account.

Who has access to my energy supplier account?

Only you and your supplier have access to your energy account. The supplier is responsible for creating and managing your account, and they can update it as needed. This ensures compliance with the Data Protection Act and helps keep your information and payments secure.

If you need to discuss anything related to your account, such as billing or payments, please contact your supplier directly. You can reach them via live chat, phone, or email through your Switchd dashboard.