A comparison site, another auto-switching service, or the supplier has notified you of what seems to be a better deal yet we have not switched you? It could be due to one of the below reasons.
Saving too low
On average we switch our customers every 6 to 9 months. This is because the savings of switching earlier are not worthwhile.
We will not switch you if your current tariff includes exit fees and you have selected to only switch when the exit fees no longer apply. Check out this article about understanding your Switchd settings.
If you are happy for us to start a switch when the exit fees still apply we will calculate the optimum time to switch so that the saving is greater than the exit fees. Or if the deal you are currently on is coming to an end, we will often make a better saving by waiting until the exit fees are waived!
Some energy suppliers will offer exclusive tariffs available through other switching services that receive a commission.
We do not take a commission from suppliers and will always remain on the side of our customers.
This way, we can find tariffs that are truly the cheapest and save an average £109 more than our free competitors!
We exclude switches to some energy supplier. This is either because they do not provide the best switching experience for our customers or because they do not support automated switching.
By regularly reviewing the list of suppliers we switch our customers to, we can prevent switches to suppliers who gives a cheap deal at the expense of more hassle.
We hope the above has reassured you that we will regularly check the market and calculate the right time for the switch to happen to ensure you are making the best saving possible.
If in doubt – please contact us and we will be happy to investigate further!