You might see something that tells you that your meter is faulty:
- Your bills and usage have increased or are too high
- The meter is leaking or looks faulty
- The meter is showing an error message
If you think you have a faulty meter, contact your supplier and they will be able to guide you through steps to understand and resolve the issue.
Bills and usage have increased
If your bills and usage have increased and you contact your supplier, they may ask you whether your habits have change recently, whether you have any additional people living in the house or if you have installed any new appliances. After this, they may do further investigation with you which may involve turning everything in your home off, checking to see what the meter is doing and then gradually turning appliances back on. This will show if the meter is working and also help identify any particularly energy hungry appliances!
The meter looks faulty
If the meter is leaking anything or appears dangerous, contact your supplier for guidance and they will also be able to provide you with emergency contact details for organisations that can help (some of these are region specific). If it can't be fixed, they will also arrange for a new one to be installed.
The meter is showing an error message
If your meter is showing an error message and you can't take a meter reading, check your supplier website support pages for "error message guidance" and if necessary, contact your supplier and let them know as soon as possible.
Tip: sometimes putting the error message and meter type into google can show useful information from sources beyond just your supplier.