This depends on what kind of problem has occurred, and why it’s occurred:
- If someone else’s supplies have been switched instead of yours, you’ll be able to switch again straight away, because your actual supplies have stayed in the right place.
- If your supplies have been moved to the wrong place, you’ll need to wait to for the Erroneous Transfer process to be completed move your supplies again.
While the erroneous transfer is happening, you’ll be billed at the correct rate according to your original supplier’s tariff. If your tariff end date is within the timeframe of the resolution of the ET, the rollover tariff’s rates will apply from that date.
For this reason, it’s sometimes not the best idea to instruct an erroneous transfer process to happen.
For example, if you’ve been switched in error a long time ago, and just found out, you may end up with a very large bill to pay once the erroneous transfer completes, because your original supplier may bill you as if you’d been on a very expensive tariff. A debit balance on an account will often lead to switched being [objected to] until the balance is cleared.
Because of this, instead of going through the erroneous transfer process, it can sometimes be much “cheaper” to pay exit fees and switch away again.
If you think something might have gone wrong with your switch, contact us as soon as you’re able, and we’ll make sure things go as smoothly as possible!