We are always here to help or point our customers in the right direction! Simply send an email to team@switchd.co.uk and we will look into the situation for you. 

You might also find the below articles helpful:

• How can I cancel my switch?
• How do I resolve a switch objection and what is it?
• What if I don't like the supplier that I'm switching to?

Please kindly note that if require assistance with the payment to the energy supplier, the best thing to do is to contact the supplier directly. Due to the security requirements, they will need to speak directly with the account holder. 

The easiest way to contact your energy supplier is by going to your Switchd dashboard and selecting 'Contact supplier' function from the sidebar on the left. You can find the supplier phone number in the emails sent to you during the switch.