Can I cancel a switch? With every switch there is a 14-day cooling off period, within which you are entitled to cancel the switch. After this point it will no longer be possible so do look out for our emails.
What do I need to do to cancel a switch? Contact us on firstname.lastname@example.org and let us know if you would like to cancel a switch. It is possible to contact a supplier to cancel the switch but we need to know otherwise we might try and instruct a switch at the wrong time and this may cause complications.
Do I need to do anything else? Yes, the most important thing to do when you want to cancel a switch is to let us know what the reason is. As we are an automated switching service, if a switch is cancelled there is a risk that you will swing back into the algorithm to be switched again soon. To avoid this, let us know what the reason was and we can prevent this and advise accordingly. It is also imperative for your sake that our systems have the correct information on your current tariff and status to prevent issues or incorrect switches.
How can I avoid being switched to tariffs I don’t want? Tailoring your settings will allow you to have greater control over what sort of tariffs we switch you to. You can deselect certain suppliers, provide minimum saving thresholds, or choose to go with only green options.
It’s important for us to understand the reason behind cancellations. If there is uncertainty regarding whether a saving is being made or you are unable to see how we have estimated/calculated the figure we have given, contact us ad someone will bw able to ecplain cohesively