Whilst it is always sad to see our customers go, we understand that sometimes circumstances change! This article includes a few important things to remember when leaving us:
- How do I deactivate my Switchd account?
- Can I cancel my Switchd Direct Debit?
- What if there is an ongoing switch?
- Do I need to contact my supplier?
- Can I reopen my Switchd account?
How do I deactivate my Switchd account?
You can deactivate your account from the Switchd dashboard. Please select User Settings function from the top right corner of the screen (next to the 'Logout' icon). Then click the 'Deactivate your account' button which is located underneath the 'Your account settings' header. If you have multiple properties registered with us, you will need to deactivate each one individually.
Alternatively, you can send an email to firstname.lastname@example.org and ask us to deactivate the account.
Can I cancel my Switchd Direct Debit?
Of course, however, this will not deactivate the account. Instead, a member of our team will call you to confirm if the Direct Debit was cancelled intentionally or in error.
To prevent things (such as pending switches) from going wrong, it is always best to expressly inform us about your intention to deactivate the account. Once this is processed, the Direct Debit will be automatically cancelled.
What if there is an ongoing switch?
We can cancel all switches within the 14-day cooling-off period. After this point, you can deactivate the Switchd account, however, the switch will continue as normal.
Do I need to contact my supplier?
Deactivating your Switchd account will not affect the energy supply. This is because the contract you have with the energy supplier is separate from Switchd and will continue as normal.
We advise contacting your energy supplier from the Switchd dashboard using the ''Contact supplier' function and ask them to change your registered Switchd email address to your personal email address.
Can I reopen my Switchd account?
Absolutely! Simply send an email to email@example.com and we will happily re-open the account for you.