MPAN is the short-hand way of referring to the Meter Point Administration Number which is the registration supply number for your electricity.
MPRN is the Meter Point Reference Number which is the same but for your gas supply.
Like a postcode for your house, these numbers are unique numbers and are essential for a switch to go ahead.
Why am I being asked for an MPAN or MPRN?
It is important that we have the correct MPAN and/or MPRN to switch the correct energy supply. (Otherwise, we risk the chance of accidentally switching your neighbour’s energy!)
What do I need to do to resolve this?
The simplest way to get this information is to send us a copy of a recent bill to email@example.com from the email address associated with your switchd account. This can be done as an electronic copy, a photograph, or any other form of attachment provided it is legible and all pages are sent.
Alternatively, if you want you can send us the MPAN number by finding it on your electricity bill. The diagram below shows what you are looking for.
For the MPRN, this number will be on your gas bill and will be helpfully labelled "Meter Point Reference Number". Note that it will be an 8, 9, 10, or 11-digit number not to be confused with your supplier account number.
Can this be a problem for switching?
In some instances, the MPAN or MPRN will indicate to us that we cannot switch a supply.
Why can’t Switchd find this for me?
Usually, we’re able to get this information from you using the National Database. However, if we’re contacting you it’s because there is a discrepancy or uncertainty about this number.